Administrative + Legal Support

Field Law accepts unsolicited résumés for support staff positions that become available from time to time. Interested applicants may submit their covering letter and résumé via email, in confidence to careers@fieldlaw.com. We thank all applicants in advance and advise that only those with relevant and pertinent experience will be contacted.

Qualified applicants are welcomed and preferred to apply directly.

Current Openings

  • IT Operations Analyst II - Calgary

    • The IT Operations Analyst II independently supports and administers a broad range of technology services. The role balances operational support, infrastructure administration, security responsibilities, and service improvement initiatives while serving as a technical resource for junior staff. The IT Operations Analyst II is expected to lead smaller initiatives, manage complex incidents, and proactively improve operational effectiveness.

      Field Law is committed to upholding our core values of Collegiality, Integrity, and Professional Excellence, which serve as the foundation of our dedication to creating a high-quality, collaborative, and respectful environment for everyone.

      Duties + Responsibilities

      Service + Support

      Responsibilities

      • Resolve complex incidents and service requests.
      • Manage escalations requiring advanced troubleshooting.
      • Coordinate communication during service disruptions.
      • Develop strong relationships with business stakeholders.
      • Act as an escalation point for junior analysts.

      Expected Outcomes

      • Reduced escalation volume
      • Improved client experience
      • Faster resolution of complex issues

      Infrastructure + Platform Operations

      Responsibilities

      • Administer Microsoft 365, Intune, Entra ID, networking, and operational platforms.
      • Monitor system performance and reliability.
      • Perform root cause analysis on recurring operational issues.
      • Lead maintenance activities and planned changes.
      • Participate in infrastructure modernization initiatives.

      Expected Outcomes

      • Improved system stability
      • Reduced recurring incidents
      • Increased operational efficiency

      Security + Risk

      Responsibilities

      • Monitor security alerts and operational risks.
      • Participate in vulnerability remediation efforts.
      • Support security audits, compliance activities, and access reviews.
      • Implement security controls and operational safeguards.
      • Assist with incident response activities.

      Expected Outcomes

      • Improved security posture
      • Reduced vulnerabilities
      • Consistent compliance

      Automation + Continuous Improvement

      Responsibilities

      • Develop and implement workflow improvements.
      • Create automation solutions to reduce manual effort.
      • Lead continuous improvement initiatives.
      • Analyze trends and identify opportunities for service enhancement.
      • Maintain operational standards and documentation.

      Expected Outcomes

      • Increased automation
      • Reduced operational effort
      • Improved service quality metrics

      Decision-Making Authority

      • Makes independent operational decisions.
      • Determines technical approaches to most issues.
      • Recommends improvements to systems and processes.

      Leadership Expectations

      • Mentors Junior Analysts.
      • Leads smaller projects and workstreams.
      • Contributes to team capability development.
      • Acts as an escalation resource.

      Qualifications + Skills

      • Advanced degree or extensive experience in IT, Computer Science, or a related field.
      • Extensive knowledge of IT infrastructure, networking, M365, and automation tools.
      • Years of Experience: 3-8 years in IT operations, systems administration, or a senior IT role.
      • ITIL Expert certification (preferred) or substantial experience applying ITIL frameworks in enterprise IT environments.

      This position performs highly technical application work requiring in-depth knowledge of detailed and complex application functions, security, backup, availability, monitoring, reporting, and alerting requirements.

      • Excellent knowledge of business, system, application, database, services, and integration design and development
      • Working knowledge in various monitoring/alerting solutions
      • Advanced knowledge in authentication and authorization frameworks like Active Directory and supporting policies
      • Able to improve, support and understand key M365 offerings
      • Providing analysis and showing trends for problems and escalating to the proper areas
      • Good written and verbal skills for both technical and business issues.  Communicates well in both technical and non-technical environments.
      • Knowledge on how to prepare technical and non-technical documents.
      • Coaching and mentoring skills
      • Prioritize, plan, organize, work well under time constraints, respond to internal and external demands
      • Systems thinking to consider the impacts a solution may have on other applications, teams and businesses
      • Builds a team environment and drives collaboration to achieve success
      • Expert understanding of the process flows with respect to the ticketing software being used by the team

      Working Conditions

      • The role is fast-paced and dynamic with on-call duties one week out of every six.
      • Normal weekday office hours.

        Qualified applicants can submit their resume to: careers@fieldlaw.com

    • Training Specialist - Edmonton

      • The Training Specialist is responsible for developing, implementing, and maintaining comprehensive training programs that enhance the skills, knowledge, and performance of Fielders across all four Field Law offices. This role requires understanding the user experience and taking ownership of Fielder’s ability to use technology effectively in their daily activities. On-going interaction and communication with Fielders is necessary to determine appropriate training needs, establish rapport, and gauge the satisfaction of training programs.

        Field Law is committed to upholding our core values of Collegiality, Integrity, and Professional Excellence, which serve as the foundation of our dedication to creating a high-quality, collaborative, and respectful environment for everyone.

        Duties + Responsibilities

        • Design, develop and maintain engaging learner-centered training programs, courses, and supporting materials that align with business objectives, technology initiatives, and adult learning best practices.
        • Partner with subject matter experts, business stakeholders, and technical teams to analyze learning needs and create effective learning solutions for new systems, processes and organizational initiatives.
        • Design learning content across a variety of formats, including instructor-led training, eLearning modules, job aids, videos, workshops, simulations, and performance support resources.
        • Apply adult learning principles and instruction design methodologies to create impactful learning experiences that support knowledge retention, skill development, and behavioral change.
        • Assess learner needs, technical competencies, and workflow requirements to recommend targeted learning strategies for individuals and teams.
        • Deliver learning programs and facilitate training sessions, including virtual learning, workshops, coaching, demonstrations, and other learner engagement activities.
        • Research emerging trends, technologies, and best practices in instructional design, adult education, learning technologies, and workplace learning to enhance the firm’s learning offerings.
        • Develop and maintain user documentation, guides, knowledge resources, and other learning assets to support ongoing adoption and effective use of firm-standard technology and processes.
        • Build and maintain a strong working knowledge of firm-standard applications, technology solutions, policies, procedures, and workflows to ensure learning content remains accurate and relevant.
        • Participate in testing, validation, and implementation of new technologies, software enhancements, and process changes to ensure learning requirements are identified and addressed early in the project life cycle.
        • Consult with Fielders to identify technology challenges, understand workflows, and make recommendations on best use of technology to meet their needs.
        • Other tasks as assigned.

        Qualifications + Skills

        • 3+ years of experience training in the legal industry (technical training experience may be considered in lieu of legal industry experience).
        • Experience writing and formatting training materials and user documentation.
        • 3+ years of progressively related instructional design experience.
        • Demonstrated technology training experience.
        • A foundational understanding of technology and how technology can be used for automation, collaboration, and improvements in efficiency.
        • Commitment to continuous learning and helping Fielders use firm tools more effectively.
        • Demonstrated expertise in instructional design, curriculum development and adult learning principles.
        • Strong ability to translate complex business processes and technical concepts into clear, engaging, and effective learning experiences.
        • Excellent written communication and content development skills, with a focus on clarity, usability, and learner engagement.
        • Familiarity with learning technologies, authoring tools, and learning management systems is considered an asset.

        Working Conditions

        • Normal weekday office hours (35 per week).

        Qualified applicants can submit their resume to: careers@fieldlaw.com

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